Greetings. I am a naturally-minded registered nurse and health writer/blogger -- and I am a fan of your products. Finding natural lotions and hair care products (much less, ones that work for me!) has been a challenge, but I have come to count on your products as effective, widely available, and -- most important -- natural. I regularly use your More Moisture Conditioner, and think that it is very clever that you use glucose oxidase and lactoperoxidase -- naturally occurring oxidizing enzymes found in honey and milk -- to preserve your products. Ingenious!
Perhaps you can imagine my horror when I glanced at the back of the conditioner bottle this morning by chance and noticed phenoxyethanol -- a decidedly UNnatural preservative! -- on the ingredients list. I have stopped using products because of this ingredient. How is it that I missed it before in your conditioner? Well, I hadn't. Because I reuse plastic bottles sometimes, I happened to have an old More Moisture Conditioner bottle on hand and compared the ingredients. The list had DRAMATICALLY changed! And phenoxyethanol had been added!
Taking a look at your website, the ingredients advertised reflect the list found on the older (better!) bottle. Can you please explain the discrepancy? Can you also explain the change in ingredients (starting with "why?!") and if this new formula will be permanent?
If this is how Burt's Bees products will continue to be formulated, you can count me out. I took a look at Dr. Bronner's hair rinse and creme ingredients, like what I see, and am more than ready to make the switch.
Thank you. Boy, am I disappointed...