Dear Christie:Well, I'm hardly satisfied with that response. It doesn't explain the entire formula change for the product. I'll give Dr. Bronner's a try.
Thank you for contacting us with your inquiry, Phenoxyethanol is a
preservative that is neither a paraben nor a formaldehyde-donor. We use
Phenoxyethanol sometimes in high water content products to stop bacteria
and mold growth to ensure the safety of the product. We are currently
looking for other natural alternatives but until we find ones that work
and can ensure that our product is safe for the consumer, we feel that
Phenoxyethanol is the safest preservative available. However, we would
never use Parabens or Formaldehyde-Donor preservatives such as DMDM
Hydantoin since these have suspected health risks associated with them.
We understand if you are disappointed with this decision, but we felt it
necessary in order to sustain the quality of the product and to ensure
the safety of our consumer. We would love to answer any additional
questions and or concerns that you may have, please feel free to contact
Consumer Care Specialist
option 2, then 1
Mon-Fri 10am-4:30pm EST
Lesson learned? Even when buying a product from a trusted brand, always check the ingredients -- even if it's the same product you've been purchasing for years. Apparently, they can just change the recipe on a whim without notice. Meh.